Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Fifth Wall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://the-fifth-wall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@the-fifth-wall.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@the-fifth-wall.com
I spent a long time looking for various stands. I finally settled on this stand because it met my need for slim portable device that I could tuck inside my laptop carrying case and still be stable and strong enough with multiple viewing angles. I got everything I was looking for and more. The stand is well made and very light. It is easy to open and close with minimal effort. It comes with a little pouch to tuck the stand into with drawstrings. The finish matches my HP laptop perfectly. The rubberized pads hold my computer nice a still, no concerns about slipping or moving while I type. I highly recommend this stand to anyone that needs a stable light weight stand for their laptop that is portable and compact.
I originally bought this for my husband to setup his new office during quarantine. However, when it arrived, I decided to test it out and, let’s just say, he had to wait an extra two days before he could get his own stand delivered 🙂 I’ve been using this laptop stand for a couple weeks and I love it. I don’t have to hunch over my laptop as much or look down at the screen, which I know is helping my (already uncomfortable) back. I also love that it adjusts to different heights and, when I’m not using it, it can easily collapse! My husband loves his as well and is an excellent addition to our new workspaces. 10/10 recommend!
This item very well made and works very well with both of my laptops. It’s compact size and light weight allows me to travel with it for added comfort while working away from home. Initially, I thought it would be too small for my bigger 15.6” laptop but it works great.
I should have bought it long ago! Thumbs up this makes my life easier. It fits my 13” and 16” MacBook perfectly. And it also fits my iPad 12.9” at the narrowest angle. Very sturdy and light weight. Foldable to a compact size and goes with you anywhere you want! The coolest part is you don’t need to jump your back by raising your chin no more!!! Good for long time use!
Really nice product for the price. After using it for a few months it still holds together really well. The two different heights are nice. The only thing I have the hunch that it will not last me a lifetime. If you want something heavy duty or more permanent I’d recommend investing in something else, but I use my lightweight laptop everyday and it works really well and is super easy to pack up
I love this stand! the bottom supporting hooks don't get in the way when I'm using the stand (Macbook Pro 13 in.), the stand is extremely sturdy (a plus since I'm a student and use my laptop often), and most importantly, is compact so I can put it in my backpack when traveling. However, setting up the stand takes some time - you have to move each part one by one and it's a little stiff. Overall though very satisfied, especially with the price range.
I have a stand for my laptop that a friend's dad made me a long time ago. I left it at the office at the beginning of the COVID stay at home orders thinking it would not be gone that long. here we are 60 some days later and I still didn't have a laptop stand. I had been searching for one similar to the one I left at the office for weeks now and I am so so glad I finally found this stand. It is super lightweight, it is really easy to set up, it's sturdy, and I absolutely love that you can adjust the angle of your laptop and I like that it keeps your laptop on the desktop and not up super high like most of the stands I see. I think I like this one more now than my favorite one at work.
When i first got the box i was leery of how sturdy this stand would be. Its so compact and light. As soon as i took it out of the box, i was very impressed by the design and quality. It holds my fairly large laptop (15") very securely. It does not slip on my desk and i am confident it will work for me for a very long time. It's super portable and even came with a nice carrying bag. It really takes the strain off my back to have it raised up.
My neck has been bothering me when using my laptop, since I spend hours video editing. This little stand has been a lifesaver. I even take it to coffee shops and other places I work. The stand folds up very small and is nice and durable. It has really helped out and my neck no longer is in pain. I did get a bluetooth mouse and keyboard that I use when it is propped up on the stand.
As a writer, I spend many hours a day hunched over my laptop. My chiropractor had advised me to get a laptop stand, and I only wish I had gotten one sooner! There are many choices out there, but I purchased this one due to its compact size, sturdiness, and portability. I immediately felt my posture significantly improved, and I am certainly more comfortable when using my laptop. I'm very, very pleased with this product!
I wanted a way to raise my laptop screen to eye height without taking up too much desk space and this was the perfect purchase to do that. It is well built, sturdy, no assembly required. I like how you can adjust the tilt level, that the laptop won't slide off due to the grippy areas, and most importantly that I can easily collapse it and put it away when not in use. Worth it!
Love how well engineered this piece is. Almost unnoticeable with multiple height settings and folds up into a tiny package when not in use. Sturdy enough to support a 17" laptop, but understandably because it's so light, doesn't do well when bumped into. I'll gladly take that instead of having a clunky addition to desk! With a USB keyboard and mouse makes it so much more ergonomical than staring down at your laptop! Love it!
This is the coolest thing! I bought this early into COVID for my new home office, I thought it might work, it's inexpensive, so who knows. It's perfect, doesn't take up space, allows you to adjust your laptop, Works on small laptops and big heavy gaming laptops.